Return & Refund Policy

Welcome to The Soto TH3 Liquidation. We value your business and are committed to providing quality wholesale liquidation merchandise, fair prices, and reliable customer service.

We understand that buying liquidation pallets differs from purchasing regular retail products. Therefore, we have created this Return & Refund Policy to explain how returns, refunds, exchanges, and cancellations work.

Please read this policy carefully before placing your order.

Nature of Our Products

The Soto Th3 Liquidation specializes in wholesale liquidation merchandise, including overstock inventory, shelf pulls, customer returns, closeout products, excess inventory, open-box merchandise, and mixed liquidation pallets.

Because our inventory comes from different retailers and distributors, products may vary in brands, models, colors, sizes, packaging, and overall condition.

Some pallets contain brand-new merchandise, while others may include customer returns or open-box products. We describe the condition of each pallet in its product listing.

Product images may represent the type of merchandise included rather than the exact items you will receive. Where available, we provide actual pallet photographs and inventory details.

We encourage customers to review product descriptions, quantities, conditions, and other important information before purchasing.

Returns and Refunds

At The Soto Th3 Liquidation, customer satisfaction matters to us. We make every effort to ensure customers receive the merchandise they ordered.

We accept eligible return requests within 30 days of delivery.

You may qualify for a return or refund if:

• You receive the wrong pallet or merchandise.

• Your order arrives with significant shipping damage.

• The merchandise is substantially different from its description.

• Your shipment contains fewer items than the quantity specifically guaranteed in the listing.

• You receive defective merchandise that was advertised as fully functional.

• Your purchase qualifies for a return under applicable consumer protection laws.

We review every return request carefully and work with customers to provide a fair resolution.

Non-Returnable Items

Because liquidation pallets contain assorted wholesale merchandise, certain items may not qualify for returns.

We generally do not accept returns for:

• Change of mind or buyer remorse.

• Merchandise sold as final sale.

• Clearance pallets clearly marked as non-returnable.

• Minor cosmetic imperfections disclosed in the product description.

• Packaging damage disclosed before purchase.

• Merchandise that customers have significantly altered, sorted, or partially resold.

• Product variations clearly explained in the original listing.

• Products damaged through improper handling after delivery.

These restrictions do not affect your rights if you receive incorrect, significantly damaged, or materially misrepresented merchandise.

Damaged or Incorrect Orders

We take care when preparing pallets for shipment. However, damage or shipping errors can occasionally occur.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery whenever possible.

To help us review your claim, please provide:

• Your full name and order number.

• Clear photographs of the received merchandise.

• Photographs of the pallet and shipping packaging.

• A description of the damage or problem.

• A copy of the delivery receipt, if available.

Our customer service team will review the information and help determine the appropriate solution.

The 48-hour reporting period helps us investigate freight claims promptly. It does not remove any rights provided by applicable law.

How to Request a Return

If you need to return an eligible order, please contact our customer service team before sending any merchandise back.

Send your return request to sales@thesototh3liquidation.com and include your order number, reason for the return, and supporting photographs where necessary.

We will review your request and provide return instructions if the merchandise qualifies.

Please do not return merchandise without receiving authorization from our team.

Because liquidation pallets often require freight transportation, we will provide the appropriate return shipping instructions and authorized return address.

Return Shipping Costs

Return shipping costs depend on the reason for the return.

If we send the wrong merchandise or approve a return because of our error, we will cover reasonable return shipping costs.

For other authorized returns, customers may be responsible for return shipping expenses.

Freight shipping costs vary depending on pallet size, weight, delivery location, and carrier requirements.

We will explain any applicable return shipping charges before arranging the return.

Original shipping charges are generally non-refundable for customer-initiated returns, unless otherwise required by law.

Refund Processing

Once we receive and inspect eligible returned merchandise, we will review and process the approved refund.

Refund processing takes 7 to 21 days after approval.

For refunds that do not require a return, processing begins once we approve the refund request.

Whenever possible, refunds are issued to the original payment method used during checkout.

Your bank or payment provider may require additional time before the refunded amount appears in your account.

We will notify you once your refund has been processed.

If you have not received your refund after the communicated processing period, please contact our customer service team for assistance.

Where applicable law requires a shorter refund period, we will follow that requirement.

Refund Options

Depending on the circumstances of your claim, we may offer:

• A full refund.

• A partial refund.

• Replacement merchandise.

• Store credit, with your agreement.

We will explain the available options and work with you to reach an appropriate resolution.

We will not require customers to accept store credit instead of a monetary refund where the law requires a refund.

Exchanges and Replacements

We offer replacements for eligible damaged, defective, or incorrect merchandise, depending on stock availability.

Because liquidation inventory changes frequently, the exact product or pallet may no longer be available.

If we cannot provide a suitable replacement, we will offer an appropriate refund or another agreed resolution.

Please contact us before returning merchandise for an exchange.

Missing Items

If your order is missing merchandise specifically guaranteed in the product listing, please notify us within 48 hours of delivery whenever possible.

Provide your order number, photographs of the shipment, and a description of the missing products.

We will review the claim against the advertised product details and available shipping records.

If we confirm a significant shortage, we will arrange an appropriate resolution.

Please understand that mixed liquidation pallets may contain varying assortments when those variations are clearly disclosed in the product description.

Lost or Undelivered Orders

We want every customer to receive their order safely and within the estimated delivery timeframe.

If your shipment has not arrived as expected, please contact us with your order number.

Our team will check the tracking information and work with the shipping carrier to investigate the delay.

If the shipment is confirmed lost or cannot be delivered, we will arrange an appropriate replacement or refund.

We will keep you informed about the status of your claim and the available resolution.

Order Cancellations

Customers may request cancellation before their orders enter warehouse processing.

Once an order has been prepared or dispatched, cancellation may no longer be possible.

If an order has already shipped, we will explain whether an authorized return is available.

Approved cancellation refunds are generally processed within 7 to 21 days, unless applicable law requires a shorter timeframe.

Any lawful cancellation fees must have been clearly disclosed before purchase.

We encourage customers to contact us as soon as possible if they need to make changes to an order.

Refused Deliveries

If you experience a problem with your shipment, please contact our customer service team before refusing delivery.

Refusing a shipment without prior authorization may result in return freight charges or other carrier-related expenses.

Where permitted by law, applicable charges disclosed before purchase may be deducted from an approved refund.

If your shipment arrives significantly damaged, please document the damage and contact us so we can help resolve the issue.

International Orders

Customers purchasing from outside the United States may be responsible for customs duties, import taxes, brokerage fees, and other charges imposed by their destination country.

These charges are separate from our product prices unless otherwise stated during checkout.

Government fees and customs duties collected by third parties are generally not refundable by The Soto Th3 Liquidation.

International customers should contact our customer service team before arranging any return shipment.

Payment Disputes

We encourage customers to contact us whenever they experience an issue with their order or payment.

Our customer service team will review your concerns and help find a fair solution.

Customers also retain their rights to contact their bank, card issuer, or payment provider regarding eligible payment disputes.

Customer Rights

We want our customers to shop with confidence and understand our policies before purchasing.

Nothing in this policy limits or removes any consumer rights provided by applicable law.

Where consumer protection laws require additional return options, cancellation rights, or refund remedies, those requirements will apply.

Contact Information

If you have questions about returns, refunds, damaged merchandise, order cancellations, or shipping, please contact our customer service team.

Business Name: The Soto Th3 Liquidation

Website: https://thesototh3liquidation.com/

Email: sales@thesototh3liquidation.com

Phone: +1 (229) 780-9225

WhatsApp: +1 (229) 780-9225

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

At The Soto Th3 Liquidation, we appreciate every customer and remain committed to providing transparent service, quality wholesale merchandise, and fair solutions to order-related concerns.

Thank you for choosing The Soto Th3 Liquidation.