Refund & Returns Policy

At The Soto TH3 Liquidation, we know liquidation orders are not always the same as buying a regular retail item. Product conditions, packaging, and assortments can vary, so we want our return process to be clear before you place an order. Our standard return window is 30 days from the date of purchase.

When a Return May Be Accepted

If something about your order is not right, contact us before sending it back. This gives our team a chance to review the order, understand the issue, and provide the correct return instructions.

For most returns, we ask that the merchandise:

• Is returned in substantially the same condition in which it was received.
• Includes the original packaging, manuals, accessories, and included parts whenever available.
• Is accompanied by your order number, receipt, or another form of proof of purchase.

Please do not send merchandise directly to a manufacturer or to an address that has not been provided by our team. Sending a return to the wrong location can delay the review of your request.

What Happens After We Receive Your Return

Once the merchandise arrives, we review it against the original order and the reason for the return. We will then let you know whether the return has been approved and what happens next.

Approved refunds are issued through the applicable payment method or refund arrangement connected to the original purchase. While we process approved refunds promptly, the time it takes for the funds to appear can depend on your bank or payment provider.

Original shipping charges are generally not refundable unless the return resulted from an incorrect shipment or another confirmed issue on our side.

Who Pays for Return Shipping?

In most cases, the buyer is responsible for return shipping. If we confirm that the wrong merchandise was sent or there is another qualifying issue with the order, different arrangements may apply.

For higher-value returns, we strongly recommend using a trackable shipping service. Shipping insurance may also be worth considering so the shipment is protected while it is on the way back.

Always use the return address provided by our support team and include any documentation requested for your order.

Exchanges

If you would rather exchange the merchandise, contact us before returning it. Liquidation inventory changes quickly, so an identical replacement may not always be available.

If the same item or pallet is no longer in stock, we can review the available options with you rather than promising a replacement we may not have.

Returns After 30 Days

Return requests submitted after the 30-day period may not qualify for a full refund or exchange. Certain products may also have their own return conditions, so please review the applicable product page before ordering.

Need Help with an Order?

If you have a question about a return, refund, or exchange, contact us with your order details. The more information you provide about the order and the issue, the easier it is for our team to review the request properly.

Email: Sales@wholesalepalletliquidation.com
Phone: +1 (214) 656-3018
WhatsApp: +1 (412) 866-4369

Our Approach to Returns

We do not want a return policy filled with confusing language or unrealistic promises. Our approach is simple: review each eligible request carefully, communicate clearly, and handle the return according to the merchandise purchased and the condition in which it comes back.

By placing an order with The Soto TH3 Liquidation, you agree to the terms outlined in this Refund & Returns Policy.

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